Introducing i-Zest: IHCL's Zero-Touch Service for a Seamless Guest Experience
~ Leverages technology to ensure heightened safety for guests and employees
MUMBAI, AUGUST 4, 2020: Indian Hotels Company (IHCL), South Asia’s largest hospitality company, today announced the launch and implementation of I-ZEST: IHCL’s Zero-Touch Service Transformation – a suite of digital solutions across its hotels under its brands – Taj, Vivanta and SeleQtions. From zero-touch check-in’s and check-out’s, digital invoicing, online payment options and QR codes to digital menus in restaurants, I-ZEST’s digital features will further ensure social distancing for both, guests and associates, while maintaining secure and seamless services. These digital initiatives come on the back of Company’s latest foray into the food delivery service from its iconic restaurants via a dedicated mobile app.
Vinay Deshpande, Senior Vice President and Head of Digital & IT, IHCL says, “Harnessing the power of digital has become even more crucial in times like this. We are leveraging technologies in a meaningful way to ensure minimal contact while offering the sincere care, warmth and guest-centric service that we are synonymous with, with the same zest and dedication as always. With I-ZEST, we have built an enhanced digital layer over our existing systems for the safety of both, our guests and associates.”
I-ZEST’s new digital features allows guests to interact and engage with IHCL hotels by minimizing the physical touch, but maximising quality of service. Digital enhancements will span guest experiences, from pre-arrival to departure offering zero to minimal touch options through innovative facilities such as digital pre check-in registrations to contactless guest access to their rooms via optional digital key cards, while maintaining the highest levels of safety and security. Check-outs will also be optimized with online invoicing services without the need to use card machines. Digital menus installed across restaurants will facilitate dining orders through QR codes and digital payments.
I-ZEST’s technology-driven measures will also extend to employees, with hotel pre-opening processes now being driven through mobile-application based checklists, a contactless attendance system that uses closed-group facial recognition and QR codes as well as an HR automation platform for leaves and queries, among others.
About The Indian Hotels Company Limited (IHCL)
The Indian Hotels Company Limited (IHCL) and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm Indian hospitality and world-class service. These include Taj – the hallmark of iconic hospitality and India’s Strongest Brand as per Brand Finance India 100 2020 report, SeleQtions, a named collection of hotels, Vivanta, sophisticated upscale hotels and Ginger, which is revolutionising the lean luxe segment.
Incorporated by the founder of the Tata Group, Jamsetji Tata, the Company opened its first hotel - The Taj Mahal Palace, in Bombay in 1903. IHCL has a portfolio of 200 hotels including 42 under development globally across 4 continents, 12 countries and in over 100 locations. The Indian Hotels Company Limited (IHCL) is South Asia’s largest hospitality company by market capitalization. It is primarily listed on the BSE and NSE.
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