Suma Venkatesh leads the Technical Services and Development functions of the company. She is responsible for IHCL's initiatives for identifying, strengthening and growing the real estate and development projects. Over the last 12 years with the IHCL, she has been involved in doubling the Group’s inventory to 131 hotels with 15000+ keys besides handling a host of renovation and green-field projects.
IHCL works with its partners across various arrangements, ranging from joint ventures to management contracts. Our team provides a range of services from design development to opening assistance, thus supporting our partners at every stage of the project
Development & Technical Support
Providing comprehensive technical assistance for all our projects, IHCL ensures that the final product delivers a superior customer experience while maintaining operational efficiencies. The design process for our hotels is managed by experts equipped with our exhaustive brand standards and possessing in-depth knowledge in various fields from architecture to interior design and landscaping to information systems.
With a legacy of over 119 years, we have been involved in constructions, conversions and restorations. Our technical team has an in-depth understanding of the design and the complexities involved in the execution and resurrection of various projects.
As part of the pre-launch process, our teams attend to every intricate detail that is required in ensuring a seamless and successful hotel launch. Right from the preparation of a detailed pre-opening budget to setting up of various systems that include recruitment, training, marketing, advertising and promotion activities, it’s all taken care of.
Our dedicated technical services team is committed to ensuring high-quality products with operational efficiencies for all our hotels, making it customer-friendly right at the design stage. IHCL’s technical experts work together to capture the aspirations of all stakeholders, hence defining the projects’ needs for maximum returns. Right from facilitating consultant selections and procurement support to providing technical expertise while looking into all consultant plans, they ensure that the product thus created is the best and in line with our standards. The team works closely with the operations team and ensures a smooth handover of the ready property.